Privacy policy

Rutland Pumps Ltd – Privacy Policy

Last updated: August 13, 2025

Registered Office:

Rutland Pumps Ltd

Unit 3-4 Scotsman Block, Ironstone Lane, Market Overton, Rutland, LE15 7TP, United Kingdom

Tel: +44 (0)1572 729412 | Email: sales@rutlandpumps.co.uk

Company No.: 09291566 | VAT No.: 201 454 947

 

1. Introduction

This Privacy Policy explains how Rutland Pumps Ltd (“we”, “us”, “our”) collects, uses, and protects your personal information when you:

  • Visit or use our website or online store.

  • Purchase products or services from us.

  • Communicate with us in any way.

Our store is hosted on Shopify Inc., which provides the e-commerce platform we use to sell our products and services. Some of your personal data will be processed by Shopify and its partners to operate the website and fulfil orders.

This means:

We’re telling you exactly how we handle your information and who else is involved, so there are no surprises.

 

2. What Information We Collect

We may collect:

  • Contact details – Name, billing/delivery address, phone number, email.

  • Financial details – Payment card info, bank transfer details (processed securely via our payment providers, not stored by us).

  • Account info – Login details, saved preferences (if you create an account).

  • Order history – Products purchased, returns, exchanges, or service requests.

  • Communications – Emails, calls, messages sent to us.

  • Device info – IP address, browser type, operating system.

  • Usage data – Pages visited, items added to cart, click activity.

This means:

If you interact with us or buy something, we collect the details we need to process your order, deliver goods, and keep a record for warranty, legal, and service purposes.

 

3. Where We Get Your Data

  • Directly from you when you place an order, contact us, or create an account.

  • Automatically from your browser/device when you visit our website (via cookies, analytics).

  • From Shopify, our logistics partners, or other service providers helping to fulfil your order.

  • From marketing and advertising partners (if you’ve interacted with our ads).

 

4. How We Use Your Information

We use your personal data to:

  1. Process orders and deliver goods/services.

  2. Provide customer support and aftersales service.

  3. Send service messages (order confirmations, shipping updates, etc.).

  4. Send marketing emails (only to businesses or where you have consented).

  5. Improve our services and website performance.

  6. Prevent fraud, protect security, and meet legal obligations.

This means:

We don’t just store your data for fun – it’s used only to get your order to you, answer your queries, improve your experience, and stay compliant with UK law.

 

5. Marketing & Email Communications

  • If you are a corporate subscriber (e.g., using a work email like info@ or john@company.co.uk), we may send marketing emails under UK PECR rules unless you opt out.

  • If you are an individual consumer, we will only send marketing emails if you’ve given explicit consent.

  • You can opt out of marketing at any time using the unsubscribe link in our emails or by contacting us.

This means:

We follow UK rules – we won’t spam you, and you can stop marketing emails anytime.

 

6. Sharing Your Information

We may share your data with:

  • Shopify (website hosting & e-commerce platform).

  • Delivery couriers (e.g., DPD) to get your order to you.

  • Payment processors (e.g., Stripe, PayPal) to take secure payments.

  • IT and marketing providers to help run the business.

  • Law enforcement or regulators if required by law.

We do not sell your data to third parties.

 

7. International Data Transfers

Some of our partners (including Shopify) may process your data outside the UK/EEA.

  • Shopify is based in Canada, which has an “adequacy decision” under UK GDPR.

  • Other transfers are protected using Standard Contractual Clauses or similar safeguards.

This means:

If your data leaves the UK/EEA, it’s still legally protected.

 

8. Security Measures

We use:

  • SSL encryption on our website.

  • Restricted internal access to personal data.

  • Secure payment gateways.

  • Staff training on data handling.

We cannot guarantee 100% security, but we take every reasonable step to protect your information.

 

9. How Long We Keep Your Data

We keep your data only for as long as necessary:

  • Order records – 6 years (legal requirement for VAT/accounting).

  • Marketing data – until you opt out.

  • Warranty records – duration of warranty period + 12 months.

 

10. Your Rights

 (UK & EEA Customers)

You may have the right to:

  • Access the personal data we hold about you.

  • Ask us to correct inaccurate information.

  • Ask us to delete your data (unless we must keep it by law).

  • Request a copy of your data in a portable format.

  • Object to certain uses (e.g., marketing).

To exercise your rights:

Email sales@rutlandpumps.co.uk or write to our registered office. We may need proof of identity before processing your request.

 

11. Complaints

If you’re unhappy about how we handle your data, you can complain to the:

Information Commissioner’s Office (ICO)

Website: https://ico.org.uk/make-a-complaint/

Tel: 0303 123 1113

 

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted here with the updated “Last updated” date.

 

Contact us:

Rutland Pumps Ltd

Unit 3-4 Scotsman Block, Ironstone Lane, Market Overton, LE15 7TP, United Kingdom

Tel: +44 (0)1572 729412

Email: sales@rutlandpumps.co.uk
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