Terms of service
Rutland Pumps Limited
Terms & Conditions for the Sale of Goods & Services
Registered Office: Unit 3–4 Scotsman Block, Ironstone Lane, Market Overton, Rutland, LE15 7TP, United Kingdom
Tel: +44 (0)1572 729412
Email: sales@rutlandpumps.co.uk
Company No.: 09291566
VAT No.: 201 454 947
1. Definitions
1.1 Affiliate – Any entity that directly or indirectly controls, is controlled by, or is under common control with another.
1.2 Business Day – Any day other than a Saturday, Sunday, or UK public/bank holiday.
1.3 Contract – The agreement between Rutland Pumps Limited (“Supplier”, “we”, “us”) and the Customer (“you”) for the sale of Goods and/or Services incorporating these Conditions and the Order.
1.4 Customer – The business purchasing Goods or Services from the Supplier.
1.5 Dealer – An authorised reseller or distributor appointed by the Supplier.
1.6 Force Majeure – An event beyond a party’s reasonable control preventing performance of obligations.
1.7 Goods – Products supplied by the Supplier, including accessories, parts, and documentation.
1.8 Location – Delivery address stated in the Order.
1.9 Order – The Customer’s request for Goods or Services, accepted by the Supplier.
1.10 Price – The agreed price for Goods or Services as per the Order or current price list.
1.11 Services – Any services supplied by the Supplier as per the Order.
1.12 VAT – Value Added Tax under the Value Added Taxes Act 1994.
2. Application of Conditions & B2B Sales
2.1 We sell exclusively to businesses. By placing an Order, you confirm you are purchasing for business purposes and not as a consumer. Consumer protection legislation (including the Consumer Rights Act 2015 and Consumer Contracts Regulations) does not apply.
2.2 These Conditions apply to all sales and override any other terms or conditions unless expressly agreed in writing by us.
2.3 Quotations are invitations to treat only. A Contract is formed only when we confirm acceptance of your Order in writing.
2.4 Any samples, drawings, specifications, or marketing materials are provided for guidance only and may differ from the Goods supplied.
2.5 Any variation to these Conditions must be agreed in writing and signed by both parties.
2.6 The Customer acknowledges that all cancellations, returns, refunds, credits, restocking charges, and deductions are subject to the Supplier’s Refund & Returns Policy in force at the date of the Order, which forms part of these Conditions.
3. Prices & Payment
3.1 Prices are as stated in the Order or our current price list at the time of acceptance.
3.2 VAT will be added where applicable.
3.3 We reserve the right to adjust prices with 14 Business Days’ notice, or immediately where costs increase by more than 5% due to circumstances beyond our control.
3.4 Unless credit terms have been agreed in writing (maximum 14 days), all Orders must be paid in full prior to dispatch.
3.5 Late payments will accrue interest at 8% above the Bank of England base rate, calculated daily, together with reasonable recovery costs.
3.6 We may suspend deliveries or services where payment is overdue.
3.7 Payment Processing & Transaction Fees
Once payment has been processed, payment processing, transaction, and card handling fees charged to the Supplier by third-party providers (including, but not limited to, Shopify Payments, card issuers, PayPal, or finance providers) are non-refundable.
Where an Order is cancelled, amended, or refunded — including same-day cancellations — the Supplier reserves the right to deduct any non-recoverable payment processing fees incurred from any refund or credit issued, in accordance with the Refund & Returns Policy.
4. Right to Refuse Service or Orders
4.1 We reserve the right to refuse service or supply to any Customer at our discretion.
4.2 We may limit or cancel Orders, including multiple Orders placed using the same account, address, or payment method.
4.3 Where an Order is cancelled or amended, we will attempt to notify you using the contact details provided.
4.4 We may refuse Orders intended for resale by unauthorised dealers.
5. Delivery & Risk
5.1 Delivery dates are estimates only and time shall not be of the essence.
5.2 Risk in the Goods passes to the Customer upon delivery to the Location or collection point.
5.3 The Customer must inspect Goods on delivery and record any damage or shortages on the delivery documentation.
5.4 Claims for transit damage or shortages must be made in writing within 3 Business Days of delivery.
5.5 We are not liable for delays caused by the Customer’s failure to provide correct instructions, access, or payment.
6. Title & Retention of Ownership
6.1 Title to the Goods remains with the Supplier until full cleared payment has been received.
6.2 Until title passes, the Customer shall:
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Store Goods separately and clearly marked as the Supplier’s property
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Maintain insurance for full replacement value
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Permit inspection upon reasonable notice
6.3 We may repossess Goods where payment is overdue.
7. Warranty & Returns
7.1 Goods are supplied with the manufacturer’s warranty, subject to correct installation and normal use within stated specifications.
7.2 Warranty does not cover faults or damage caused by misuse, poor maintenance, incompatible equipment, poor water quality, freezing, or unauthorised modification.
7.3 Consumable items including lances, hoses, nozzles, jets, and fittings are excluded due to normal wear.
7.4 Returns will only be accepted where Goods are defective within warranty, incorrectly supplied, or damaged in transit, and where notified within the required timeframes.
7.5 The Supplier may inspect or test Goods prior to authorising repair, replacement, credit, or refund.
7.6 Except where Goods are faulty, defective, incorrectly supplied, or damaged in transit, the Supplier is under no obligation to accept the return of Goods. Any acceptance of returned non-faulty Goods is strictly at the Supplier’s discretion.
7.7 Where the Supplier agrees to accept the return of non-faulty Goods, a restocking fee of fifteen percent (15%) of the original invoice value shall apply. This fee reflects inspection, testing, handling, repackaging, and administrative costs and shall be deducted from any refund or credit issued. Return carriage costs remain the responsibility of the Customer unless otherwise agreed in writing.
8. Website & Online Sales
8.1 We may restrict sales by customer, territory, or quantity.
8.2 Products may be changed or discontinued without notice.
8.3 Product images and descriptions are illustrative only.
8.4 We are not responsible for errors in website content or third-party links.
8.5 Approved online reselling must comply with our branding and pricing policies.
9. User Content & Feedback
9.1 Any reviews, images, or content submitted may be used by us for marketing purposes without compensation.
9.2 The Customer warrants that submitted content does not infringe third-party rights or contain unlawful material.
10. Intellectual Property
10.1 All intellectual property rights remain the property of the Supplier.
10.2 No licence is granted without express written permission.
11. Limitation of Liability
11.1 The Supplier’s total liability shall not exceed the Price paid for the Goods or Services.
11.2 The Supplier shall not be liable for indirect or consequential losses.
11.3 Nothing in these Conditions limits liability for death, personal injury caused by negligence, or fraud.
12. Compliance
12.1 Both parties shall comply with applicable laws including the Bribery Act 2010 and Modern Slavery Act 2015.
12.2 Export Customers are responsible for compliance with local import regulations.
13. Force Majeure
13.1 Neither party shall be liable for failure caused by events beyond reasonable control.
13.2 If such events continue for more than 30 days, either party may terminate the Contract.
14. Termination
14.1 We may terminate immediately if the Customer:
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Breaches these Conditions
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Fails to pay within 30 days of due date
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Becomes insolvent
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Breaches dealer obligations
15. Notices
15.1 All notices must be in writing and sent to the registered or principal business address.
16. General Provisions
16.1 Nothing creates a partnership or agency relationship.
16.2 If any clause is unenforceable, the remainder shall remain in force.
16.3 No waiver is effective unless in writing.
16.4 We may set off sums owed to us against sums owed to the Customer.
17. Governing Law & Jurisdiction
17.1 These Conditions are governed by the laws of England & Wales.
17.2 The courts of England & Wales shall have exclusive jurisdiction.