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Terms and Conditions

Delivery

Rutland Pumps Limited offers free courier delivery on all orders over £75.00 nett. with a small order postal charge of £5.34 nett. for orders under this amount for which we use either the DPD service or the Royal Mail 24hr Tracked Service which allows us to track items to your door. Orders under £75.00 nett. for fluids, oversized and heavy items which cannot be sent by Royal Mail are sent by Courier Service and subject to a £9.95 nett. delivery charge. There is an optional Express Delivery available at checkout for orders below £75.00 nett.

Please be aware that this offer is available to MAINLAND UK ONLY and excludes some Scottish postcodes for fluids, oversized and heavy items.

We aim to process and despatch your order the same working day providing your order is placed before 12.00 noon except where the items is special order or not currently in stock. Once received, the NEXT DAY mainland courier service (2 days for some Scottish postcodes) assures delivery of your parcel by 8pm following working day. Shipping to Northern Ireland, the islands and some Scottish postcodes is 1-2 days. Rutland Pumps Limited cannot guarantee this service and does not accept responsibility for late delivery due to courier delay. Neither does Rutland Pumps Limited accept any subsequent loss or liability for delivery delays.

We Can Ship Worldwide! Any orders placed outside of mainland UK will be contacted with a delivery price (dependent on weight, size, etc) before order is dispatched. Orders under 1kg can be sent by Royal Mail, items over 1kg are sent by our courier service with package tracking.

Please specify any delivery requirements or instructions in your customer notes at checkout or with our sales team. Please inform us immediately if your order is delayed for more than 3 days. A delay of over 15 days is considered a lost item. 

If a mobile number and email address is provided with your order a text message and tracking email will be sent to allow you to interact with your delivery.

During periods leading up to holidays please add an additional day to all the above estimates.

N.B. We do not guarantee any service, but will endeavour to meet these service standards.

Damaged Items

CUSTOMERS are responsible for checking consignments for damage or missing parts, PRIOR to SIGNING FOR and ACCEPTING and the parcel from the courier. We URGE all customers to check EVERY delivery for damage as we cannot claim for damage or loss on any parcel signed for as being in "Good Condition": by signing in this manner you herby INDEMNIFY Rutland Pumps Limited against any claim for loss or damage. 

Any omissions or errors on an order must be reported within 7 days of receipt to Rutland Pumps Limited.

In the unlikely event that items are damaged in transit please inform us immediately. This will ensure that any claims against the courier can be processed promptly and a replacement item sent.

Rutland Pumps Limited cannot guarantee that any damage to an item reported after 7 days will result in a successful claim and may mean that a replacement cannot be offered. 

Goods that are missing or damaged must be signed for as 'damaged' or 'incomplete'. Rutland Pumps Limited cannot guarantee that if a parcel has been signed for and is later found to be faulty or incomplete that it can then be rectified or claimed for. Please check all orders immediately and only sign for your order if it is correct.   

Please Call Rutland Pumps Limited 01572 729412 or email sales@rutlandpumps.co.uk to obtain a returns number before returning any items. Returns CANNOT be processed without a returns number.

Rutland Pumps Limited cannot accept liability for goods delivered to third party addresses or goods left in unsecured locations. All goods should be signed for accordingly and Rutland Pumps Limited will deliver to nominated secure addresses according to the customer’s instructions.

Faulty Items

Any faulty goods must be returned to Rutland Pumps Limited* within 14 days before we send out a replacement.  A tracked delivery method is advised and proof of delivery and of cost of delivery to Rutland Pumps Limited must be provided; once the item is received by us and evaluated for faults a credit will be given to the customer for the value of the cost of delivery.  The replacement item, if in stock, will then be sent out at Rutland Pumps Limited's expense on a next day service (restrictions to non UK mainland and some Scottish postcodes as detailed above apply). 

Please Call Rutland Pumps Limited 01572 729412 or email sales@rutlandpumps.co.uk to obtain a returns number before returning any items. Returns CANNOT be processed without a returns number.

If it is urgent that a replacement is sent quickly a payment for the replacement item will be taken until the faulty item is received. The payment will then be refunded assuming that the item is faulty.

Rutland Pumps Limited cannot accept any liability for any consequential loss incurred by customers due to faulty goods supplied.  Rutland Pumps Limited will undertake to replace any goods in the shortest time period possible, or supply equivalent quality goods accordingly.

Unwanted Items

Any unwanted goods returned to Rutland Pumps Limited* within 7 working days will receive a 100% refund if, upon inspection, they are unused and in a resalable condition.

Please Call Rutland Pumps Limited 01572 729412 to obtain a returns number before returning any items. Returns CANNOT be processed without a returns number.

Items returned after 7 working days will be accepted at Rutland Pumps Limited's discretion for which a restocking charge of 20% will be applied. All carriage related to unwanted goods will be charged to the customer.

*All items must be returned to:

Rutland Pumps Limited

Unit 6 Old Station Yard

Ashwell

Oakham

LE15 7SP

And any items returned to a different address will not be covered by any of the above assurances.

 

Privacy Policy

This privacy policy sets out how Rutland Pumps Limited uses and protects any information that you give RutlandPumps.com when you use this website. Rutland Pumps Limited is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. RutlandPumps.com may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

WHAT INFORMATION DO WE COLLECT?

We may collect, store and use the following kinds of personal information:

Information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views, and website navigation.
Information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services.
Information that you provide to us for the purpose of registering with us.
Information that you provide to us for the purpose of subscribing to newsletter.
Any other information that you choose to send to us.
Before you disclose to us the personal information of another person, you must obtain that person's consent to both the disclosure and the processing of that personal information in accordance with the terms of this privacy policy.

COOKIES

A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.

We may use both "session" cookies and "persistent" cookies on the website. Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.

We will use the session cookies to: keep track of you whilst you navigate the website; keep track of items in your shopping basket; prevent fraud and increase website security.

We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google's privacy policy is available at: http://www.google.com/privacypolicy.html.

Our advertisers / payment services providers may also send you cookies.

Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies. For example, in Internet Explorer (version 9) you can refuse all cookies by clicking "Tools", "Internet options", "Privacy", and selecting "Block All Cookies" using the sliding selector. Blocking all cookies will, however, have a negative impact upon the usability of many websites, including this one.

USING YOUR PERSONAL INFORMATION

Personal information submitted to us via this website will be used for the purposes specified in this privacy policy or in relevant parts of the website.

We may use your personal information to:

administer the website;
improve your browsing experience by personalising the website;
enable your use of the services available on the website;
send you goods purchased via the website, and supply to you services purchased via the website;
send statements and invoices to you, and collect payments from you;
send you general (non-marketing) commercial communications;
send you email notifications which you have specifically requested;
send you our newsletter and other marketing communications relating to our business which we think may be of interest to you, by post or, where you have specifically agreed to this, by email or similar technology (and you can inform us at any time if you no longer require marketing communications);

Where you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the licence you grant to us.

Some of our website financial transactions are handled through our payment services provider, Sage Pay or PayPal. You can review the PayPal privacy policy at www.paypal.com. We will share information with PayPal only to the extent necessary for the purposes of processing payments you make via our website, refunding such payments and dealing with complaints and queries relating to such payments and refunds.

DISCLOSURES

We may disclose your personal information to any of our employees, officers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this privacy policy.

In addition, we may disclose your personal information:

To the extent that we are required to do so by law;
In connection with any ongoing or prospective legal proceedings;
In order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
To any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.

SECURITY OF YOUR PERSONAL INFORMATION

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

We will store all the personal information you provide on our secure password and firewall-protected servers.

All electronic transactions entered into via the website will be protected by encryption technology.

You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

You are responsible for keeping your password and other login details confidential. We will not ask you for your password (except when you log in to the website).

POLICY AMENDMENTS

We may update this privacy policy from time to time by posting a new version on our website. This version was updated on February 10, 2014. You should check this page occasionally to ensure you are happy with any changes.

THIRD PARTY WEBSITES

The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.

UPDATING INFORMATION

Please let us know if the personal information which we hold about you needs to be corrected or updated. You may also ask that this be deleted at any time.

Warranty

All warranties given are manufacturer warranties only and all claims are 'return to base' whereby the expense for returning the item is at the customer's cost. If upon inspection by Rutland Pumps Limited the fault is deemed to be covered by the manufacturers warranty then proof of cost of return to Rutland Pumps Limited is required and a credit will be given for the cost of the return to Rutland Pumps Limited

Wear and tear is not covered under any warranty arrangement supplied by Rutland Pumps Limited and the assessment of suspected wear and tear damage must be carried out by Rutland Pumps LimitedItems that show they have been forcefully broken or damaged by impact or excessive force will not be covered under any warranty arrangement. 

Limited Warranty Supplied by Rutland Pumps Limited.

Rutland Pumps Limited as suppliers warrants to the original purchaser, each new unit or other product supplied from its factory, for the period of 12 months from the date of shipment from the factory, 6 months for equipment on hire or rental, to be free from defects in material and workmanship under normal use and service. “Normal Use and Service” means not to exceed recommendations on maximum speeds, pressures and temperatures or handling fluids not compatible materials, as noted in the applicable Rutland Pumps Limited technical literature and instructions. This warranty shall not apply to any pump or other product, which has been repaired or altered, to adversely affect the performance or reliability of the pump or product. Lance, hoses, nozzles, jets, and small fitting and adaptors fitted to the pressure washer are not covered by this warranty due to the adverse conditions of their use. Neither this warranty nor any implied warranty apply to damage caused by any of the following:

1. Freight damage

2. Frost or freezing damage

3. Damage caused by parts and/or accessories or components not obtained from or approved by Rutland Pumps Limited.

4. Any consequential or incidental damage arising from the use of any, pump or other products supplied by Rutland Pumps Limited.

5. Damage due to misapplication and/or misuse. The normal wear of moving parts or components affected by moving parts.

Any modification to equipment supplied by Rutland Pumps Limited without their prior assent and agreement automatically invalidates any warranty supplied by Rutland Pumps Limited or their manufacturing partners covering the goods supplied.

If after the item has been received and inspected by Rutland Pumps Limited the warranty claim is deemed to be valid then either repairs will be made to the item or a replacement will be sent at the earliest possible occasion at Rutland Pumps Limited's expense.  If the warranty claim is deemed not to be valid then the customer will be contacted and action agreed with the customer.  The cost of any repairs, replacements, or returns of the item will then be at the customer's expense.

If at Rutland Pumps Limited's discretion a replacement item is sent out to the customer before the original item is returned to Rutland Pumps Limited then the original item must be returned at the customer's expense within 7 working days.  If the faulty item is not returned within 7 working days of the replacement item being sent by Rutland Pumps Limited then the customer automatically authorises Rutland Pumps Limited to begin recovery proceedings against the customer for the value of the replacement items

 
 

Customer Service

If you have any complaints then feel free to contact us in the following ways:

Call Customer Services on: 0044 (0)1572 729412

E-mail: 
Sales@RutlandPumps.co.uk

We aim to resolve any complaints within a week of receiving them.

Please Note: Rutland Pumps Limited are suppliers to and distributors to the professional exterior cleaning trade. All transactions are considered business to business and as such we are not governed by the Distance Selling (Consumer Contract) Regulations but we are governed by the E Commerce Directive. While it's always worthwhile to ask and we appreciate the information price matching is by discretion only. At Rutland Pumps Limited we aim to provide our customers with the best possible prices and service.

 
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